Frequently Asked Questions
Everything you need to know about shopping with Nude Lucy.
What is the standard shipping timeframe?
We offer express and standard shipping options. Standard delivery typically takes 3-5 business days within metropolitan areas, while regional locations may take up to 7 business days.
How do I process a return or exchange?
You can return full-priced items within 30 days of purchase for a refund or store credit. Items must be in original condition with tags attached. Please visit our returns portal to start the process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later services such as Afterpay and Klarna.
How do I find the right size for Nude Lucy garments?
Our pieces are designed with a relaxed, effortless fit. We recommend referring to the specific size guide located on each product page to find your perfect measurements.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the checkout.
Can I modify or cancel my order after it's been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations if the order has not yet been dispatched. Please contact our customer care team immediately for assistance.